Careers

Job Reference Number

(005-2025)

Salary Range

$21.54 - $24.29 per hour

Schedule

Permanent Part-time Monday-Saturday

An opportunity for a Member Service Representative I (MSR I) position is available in our Financial Services department.  The incumbent is responsible for providing courteous service to members, striving to increase member satisfaction by analyzing, assisting, and fulfilling all members’ financial service needs, as well as making judgment decisions regarding the delivery of financial product and services to members.  This position processes basic business and personal member transactions, promotes deposit products and services to meet member needs, and makes appropriate referrals to other departments.

The ideal candidate will have at least 12 months of customer service experience in a retail sales or service environment.  Computer and keyboarding skills and the ability to use sophisticated office equipment is a must.  They are attentive to detail, have the ability to recognize opportunities and communicate options effectively, and approach all situations with a positive, professional outlook.  An ability to develop great working relationships with others and a dedication to providing exceptional service is essential.

If you are interested in this opportunity, please submit a covering letter and resume by email outlining your qualifications to careers@ldcu.ca.

Job Reference Number

(009-2024)

Salary Range

$28.34 - $30.93 per hour

About Ladysmith & District Credit Union

Ladysmith & District Credit Union is a vibrant, progressive financial institution located in the beautiful town of Ladysmith. We have been an integral part of the Ladysmith community since the Credit Union was established in 1944, and we believe in providing an exceptional level of service to our members. We are an active business leader, believing strongly in supporting and participating in community development.

We are proud to offer an extensive employer funded employee benefits package including:

• Extended health care
• Vision
• Dental
• Employee & Family Assistance Program
• Life and Disability insurance
• Employee RRSP contributions
• Technology Assistance Program
• Corporate Wellness Program

About the Role

As an FSR I, you will develop relationships with current and potential members through discussing their financial needs with a focus on lending. You will:

• Prepare loan applications and related documentation in compliance with relevant legislation, regulations, and procedures
• Conduct risk assessment and evaluation of consumer-related loans
• Follow up on delinquent accounts as directed by senior lending staff
• Perform routine loan audits as directed
• Resolve routine member problems and concerns
• Recommend beneficial products and services

About the Candidate

• A minimum of 3 years experience in lending and financial services, preferably in a Credit Union
• Successful completion of Credit Union Products and Services (CUIC 185)
• Successful completion of Consumer & Residential Mortgage Lending (CUIC 210)
• Enrollment in or completion of Fundamentals of Personal Financial Planning (CUIC 240) is also an asset
• Attentive to detail
• Have the ability to recognize opportunities and communicate options effectively
• Approaches all situations with a positive and professional outlook
• The ability to develop great relationships with members and staff and a dedication to providing exceptional service

This is a full-time position and will commence as soon as possible. The salary grade is that of Group 4 on the union salary scale. If you are interested in this opportunity, please submit a covering letter and resume outlining your qualifications to careers@ldcu.ca.

Job Reference Number

(004-2025)

Salary Range

$57,606 - $75,000

About Us

At Ladysmith & District Credit Union (LDCU), we believe in fostering a community where innovation meets excellence. Our commitment to providing top-notch financial services is matched by our dedication to supporting our team members' growth and success. Join us and be part of a dynamic organization that values integrity, collaboration, and continuous improvement.

Position Overview

Key Responsibilities

• Financial Reporting: Compile financial reports for management, directors, and regulatory bodies.
• AML Compliance: Develop, implement, and monitor AML policies and procedures. Conduct due diligence checks and maintain AML documentation.
• Payroll Administration: Process payroll accurately and on time, maintain employee records, and ensure compliance with labor laws.
• Procedure Development: Write procedures, monitor for efficiencies, and support other divisions.
• Support Roles: Assist with member and CRA year-end tax reporting, troubleshoot issues, and provide support to the Controller, VP Finance, and CEO.

Qualifications

• Education: High school diploma with business and computer courses. Post-secondary education in accounting or a related field is preferred. CUIC Credit Union Products and Services certification is a plus.
• Experience: 2-5 years in accounting or finance, preferably in a Credit Union environment.
• Certifications: AML certification (e.g., CAMS) is a plus.
• Skills: Strong analytical, communication, and problem-solving skills. Proficiency in Microsoft Office and knowledge of accounting processes and regulations.

Personal Attributes

• Strong written and oral communication skills.
• Keen attention to detail and excellent organizational skills.
• Ability to work effectively in a high-pressure, team-oriented environment.

Why Join Us?

• Dynamic Team: Be part of a supportive and energetic team that values collaboration and innovation.
• Professional Growth: Take advantage of opportunities for professional development and career advancement.
• Competitive Benefits: Enjoy a competitive salary and comprehensive benefits package.
• Impactful Work: Make a real difference by contributing to the financial well-being of our community.

This is a permanent full-time position and will commence as soon as possible. If you are interested in this opportunity, please submit a covering letter and resume outlining your qualifications to careers@ldcu.ca.