Banking FAQs
Banking with you in mind.
Absolutely! The LDCU Mobile App is free for all members to download and use.
* Standard messaging rates may apply.
Find the answers you need about how to bank with us.
If you've never used our online & mobile banking, contact us to obtain a temporary username and password.
Online Banking
Simply select the Login button below or at the top of our website, and enter your login information that we provided to you.
Mobile App
Introducing LDCU Mobile, available on iPhone and Android™ devices. With a host of convenient features, it's a fast and secure way to handle everyday banking wherever and whenever it suits you.%20AppleWebKit/537.36%20(KHTML,%20like%20Gecko)%20Chrome/63.0.3239.84%20Safari/537.36){kind=icon}
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ATM
Visit any credit union ATM on the Exchange Network to withdraw or deposit funds to your account.
Mobile App
With a host of convenient features, the LDCU Mobile app is a fast and secure way to handle everyday banking wherever and whenever it suits you, available on iPhone and Android™ devices.
Is the app free?
How do I download the mobile app?
For iPhone users
- Using your iPhone, search for "LDCU" in the App Store.
- Select the app icon, and verify that the author of the app is Ladysmith & District Credit Union.
- Tap the icon marked "Get" then tap again when it changes to "Open".
For Android™ users
- Using your Android phone, search for "LDCU" in the Play Store.
- Select the app icon, and verify that the author of the app is Ladysmith & District Credit Union.
- Tap the icon marked "Install"
What is the quickest way to check my balance?
Great question! Here are 2 great options for you:
Activate QuickView on the app
- Login to the app and select QuickView Settings on the home screen
- Select the account(s) to show in QuickView and select Save
- Logout of the app and you will see the balance of the account(s) you selected without having to login!
Text BAL ALL to MONEY(66639)
If this doesn't work for you, you need to setup Mobile Banking...see the Mobile Banking section below.
Mobile Banking
With Mobile Banking, you can send a text message command from your mobile phone to access your account balance and transaction history You’ll receive a text back with your requested information. Register your phone and start Mobile Banking today!
How do I set up Mobile Banking?
- Login to Online Banking and navigate to Account Services > Account Services
- Select Manage Mobile Banking
- If you have already signed up for Alerts, your number will be listed, if not:
- select Add Mobile Phone
- select I Agree on the User Agreement screen
- enter your phone number and carrier, then select Continue
- Select Edit below your accounts listing
- Enter new Nicknames for your accounts (if desired) and check the box next to any account for which you would like to be able to receive information via text
- Select Confirm
How do I use Mobile Banking?
- Text any of these commands to MONEY(66639) and receive your account information on your phone:
- ACT - For the account activity of your primary account
- ACT <account nickname> - For the account activity of a specific account
- BAL - For the balance of your primary account
- BAL ALL - For the balances of all your accounts
- BAL <account nickname> - For the balance of a specific account
- DISABLE - To temporarily disable your phone
- HELP - For a list of the commands you can use
- INFO - For contact info about Ladysmith & District Credit Union
- STOP - To permanently delete your phone
- NICK - For a list of account nicknames
Is Mobile Banking free?
Yes!
* Standard messaging rates may apply.
Deposits, Withdrawals, and MORE!
LDCU is always open! Drop by the branch and use our ATM anytime to perform deposits, withdrawals and account enquiries.
How can I deposit cash?
- During business hours, our friendly Customer Service Representatives at any Ladysmith & District Credit Union branch are happy to assist!
- By visiting any ATM on The Exchange Network. Try using our handy Find a Branch tool to locate a participating ATM near you!
I can't get to a branch, how can I deposit a cheque?
Using the Deposit feature on the LDCU Mobile App which accesses the camera on your smart device to capture the front and back images of your cheque. Could it get any easier?!
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Bank with LDCU
Open an account or safety deposit box, transfer funds across town or around the world, and much more.
